FAQs

General

How do I update information on my order?

We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:

  • Use email address [email protected]
  • Write the subject as ‘Changes’.
  • Include your order number.
  • Include the desired changes.

Why have I only received part of my order?

When customers make their order, we try to get the products packaged and shipped out to you as fast as possible. So if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.

Will I be charged taxes upon receiving my package?

Customers may need to pay import charges upon receiving goods. Store does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.

Where can I track my order?

Please allow 1-2 order processing days for the tracking number to update once your order has been dispatched.


How much does shipping cost?

We offer free worldwide shipping on orders above $100. Please note that although we ship to over 200 countries, we might not be able to ship to certain countries for logistical reasons.

For orders below $100 USD, there is a standard courier delivery charge applied which depends on customer location and total weight of goods. Our standard shipping option is Insured Domestic/International Shipping, with an expected delivery time of 5-7 business days from the date the order has been processed.

Do you ship to my country?

We ship to most countries around the world although we may not be able to ship to some countries which includes India, Russia and Bangladesh due to logistical reasons.


Shipping times?

Our estimated shipping time for most countries is 2-3 weeks. However, these are only estimates and during peak sessions such as the Christmas period, shipping times may be slightly longer. Please note that this does not include the 1-5 day processing time. 

We will always provide you with a tracking number with every order.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, Debit and Credit cards, and PayPal.